We will soon be adding many new online support features, account tools, and e-learning materials for your convenience.

Technical Support Information
If you are having trouble with your hosting account or account features, please feel free to call our offices at 413.586.1192 during regular business hours, or use our 24-hour technical support line at 24 800.881.3908.  You may email us at support@dotinc.com. Please note, all sales and customer service inquiries should be directed to us at 413.586.1192 or toll-free at 866.4.Dot.Inc or by email at info@dotinc.com.

Emergency Support
If you need emergency support, please click here for our online emergency support form, which will notify one of our staff members, on-call, of your issue needing prompt attention.

Current Network Status
If you would like to view the current network status, online 24 hours per day, please click here.  Please note: if you don't have this information on hand, please email us for your server name.

Terms, Conditions, and Acceptable Use Policy
View our Terms, Conditions and Acceptable use policy with regard to Dot.Inc Solutions servers and equipment involved in our Internet services, click here.

Online Support Store
For our clients that utilize Microsoft® FrontPage® to manage and update their site, visit our online store for add-ons and resources to assist you in managing and improving your web site, including recommended books and software.  FrontPage Software and Books | FrontPage Add-on Applications.

Junk Email (SPAM) Software
Spam Defense is quickly becoming a necessary component of your online security and privacy protection. With email communication quickly becoming filled with more hazardous, offensive, and annoying spam than legitimate emails, you can't afford to not protect your mailbox with the SPAM INSPECTOR. If you are tired of the frustration of receiving more spam than real email, Download the Free Trial, and find out why the Spam Inspector is one of the most downloaded and used anti-spam software applications available. To learn more, click here.

Scripts and Programs
Add interaction and enhanced user features to your web site with third-party scripts and programs. Subscribe Me mailing list software | Additional applications coming soon.

Add an Affiliate Program to your site with Post Affiliate Pro. Click Here for more information.

FrontPage Tips and Tutorials
At the request of our clients, we have included information on Microsoft FrontPage applications and online tutorials, click here.

Check Your Email From the Web
Introducing web mail- now any of our hosting clients can check their email directly from their web browser, anywhere in the world they have Internet Access.  Simply log on to:
domain.com/cgi-bin/wmail/wmail.pl (please note "domain" is the domain name for your web site, such as "dotincsolutions".

Online Hosting Support Manual
View our complete online support manual, where you will find helpful instructions and other general information on your hosting account features and add-ons, click here.

Secure Payment Center
If you would like to contact our billing department, or make payments to your account, you may use our secure Online Payment Center. Make payments conveniently using Visa, MasterCard, or American Express cards, click here.

If you would like to make your payment using secure online checks, please click here.

Upgrade & Add-ons to Your Account
If you would like to upgrade your hosting account, use our online upgrade request form found here. Coming Soon!

Looking to purchase a new computer?
We assist our clients in custom configuration and purchasing of Dell brand computers.  To learn more about Dell, please click here.